How do you find the right courier service to suit your business?
It is really important to make the right choice when it comes to selecting a courier to deliver goods to your customers.
If you are a solely eCommerce business then the courier service you use to send out orders may be the only human interaction your customers have with your company. It is so important to get it right and choose the best people to represent your business when they deliver the goods to the end customer. You want your courier to be an ambassador for your company and one you can rely on.
Tracking is essential as you want to be sure your parcels will arrive with no problem. Always check if a tracking service is available as this will give you and your customers peace of mind. Buyers generally don’t mind paying a little bit more to have tracking included.
You need to use a courier with competitive pricing but bear in mind that the cheapest might not be the best. You need to be sure you will get a reliable service as this is key to success. Look at reviews and ask other companies who they use for their courier and if they are happy with the service. Small business forums are another way to find the best delivery service for your business.
How your courier looks and the vehicles they drive can be important to your customers and also will be the impression they get of your company. Are the drivers smartly dressed and polite? Are the vans clean and tidy with appropriate sign writing? Would you be happy yourself receiving deliveries from them?
Research the customer service and returns policies of potential couriers so you know what you are dealing with should things go wrong. Will you need to use a different courier depending on the service your customer wants? You might have a London courier and then a different one for national and international deliveries. Or perhaps one for same day and next day deliveries and another for standard deliveries? It can be efficient to find the best service and price for each type of delivery or find one delivery company that can do it all such as Mission Despatch
To summarise you need choose a quality courier who will get your goods to the customer in the timeframe agreed and at a price that suits you. They need to offer a guaranteed service or your money back. You need to check out their insurance, appearance, vehicles, staff turnover, reputation, awards and also their friendliness and their willingness to do a good job for you.
If you would like a friendly, no-obligation chat to see how we can help you with your courier needs please get in touch now on 0845 094 2040 or visit our website at http://www.couriers-london.com