MISSION DESPATCH LIMITED

CHARGING GUIDE

The following guide should be read in conjunction with our Terms & Conditions and sets out all the different charges that may be applicable for each service provided. Please contact us to discuss any of the charges set out below and for amounts.

Account Customers will be allocated an agreed set “tariff”. There are 3 main tariffs:

  1. Same Day – based on vehicle type required, service and mileage
  2. UK Domestic (Overnight) – based on service, destination, size and weight
  3. International – based on service, destination, size and weight.

Non-account Customers paying by credit/debit card will be quoted a price at point of booking (via telephone or online).

Please review the grid below to identify all the charges that may apply and read the detailed descriptions that follow:

 

  • Additional collections / drops: If additional drops or collections are added to a delivery after the initial booking has been made, then the additional drop(s) or collection (s) will be automatically added to the booking and charged accordingly. The additional charge(s) will be calculated by the number of extra drops/collections and mileage.

 

  • Additional mileage: If a Customer requests that a driver takes a specific route (for example via a Motorway instead of an A road) then, should the route be longer than the one calculated by our charging system, any additional mileage charges will be added to the booking at a fixed rate per mile (depending on vehicle and service booked). These rates are available on request.

 

  • Booking-in slot: Where a booking-in slot is required (for example at a shopping centre) then a booking-in charge may be applied . This will be calculated based on the vehicle booked, the service required, the delivery window and the time of day.

 

  • Cancellation charges:

If a booking is cancelled by the Customer then a cancellation charge may be applicable. A cancellation charge will normally only apply once a vehicle has been despatched and will be calculated dependent on the type of vehicle booked and the distance travelled at the point of cancellation. If a booking is cancelled after the vehicle has arrived then a “cancelled on arrival” charge will apply. Once again, this will depend on the type of vehicle booked and distance travelled.

Where a specific vehicle has been arranged to make a collection (for example, a collection from an exhibition centre or a dedicated late or weekend collection), the cancellation charge will be calculated on the same basis as above, but will be charged at 1.5 times the standard charge.

A “cancelled on arrival” charge may be applied under the following circumstances;

  • The goods are not ready
  • The goods are insufficiently packed
  • The goods are oversized and have not been declared as such
  • Individual items weigh in excess of 31kg and have not been declared as such
  • Relevant paperwork such as consignment notes, airway bills and customs declarations have not been completed/provided where requested
  • The driver cannot make contact upon arrival at the pick-up address
  • The consignment contains hazardous or dangerous goods which have not been declared
  • The consignment contains prohibited items
  • The wrong collection address has been supplied

 

  • Congestion charge: Where a delivery requires a driver to enter/pass through the congestion charge zone then a congestion charge fee will be added to the booking. (Where a Customer tariff includes the congestion charge then this rule does not apply).

 

  • Credit/Debit card charges: Where a Customer pays by Credit/Debit card a transaction fee will be levied of £0.50p for a Debit Card transaction and 3.5% for a Credit Card transaction. Where additional charges, as detailed in this guide, are applied to a booking any amounts will be added to the booking and charged to the credit/debit card accordingly. Where the booking has been placed online a representative of the Company may contact the Customer to obtain further payment before the booking can be completed.

 

  • Dangerous goods: Dangerous goods are not permitted on UK Domestic (overnight) services without specific request. It may be possible to ship some items/substances, but this will be via a “Dangerous Goods” service. Please contact us to discuss requirements. If a Customer attempts to send dangerous goods without declaring them as such the consignment may be confiscated and destroyed with no compensation payable. Customers are advised to review the Prohibited & Restricted Items List

 

  • Data requests: Fees may be charged where a Customer requests a significant amount of financial or non-financial data that we are unable to provide via our standard reports, for example, multiple proof of deliveries for historic bookings. Such charges will be agreed prior to any work being carried out but, depending on the complexity of data, a rate of between £20.00 and £40.00 per hour will be chargeable.

 

  • Declarations: Consignments destined for non-EU countries must be accompanied by a Customs Declaration. This declaration must contain a detailed description of goods, the reason for export, replacement value and must (where applicable) be printed on company letter headed paper. False declarations to HM Customs may result in goods being confiscated, destroyed or disposed of and, in serious circumstances, may lead to prosecution. At the request of the Customer and solely in accordance with the Customer’s specific instructions Mission Despatch can complete declarations up to the value of £200 at our discretion (charges apply); however, neither Mission Despatch nor its agents can accept any responsibility for any errors in the declaration or omissions from the declaration.

 

  • Disposal: In the event that an item requires disposal any disposal charges may be billed to the Customer.

 

  • Duties & taxes: Depending on the value of a consignment, duties and taxes will be applied at the country of destination. This amount is determined by local Customs and is payable by the recipient. At the request of the Customer goods can be sent “Delivered Duty Paid (DDP)”. If goods are sent DDP Mission Despatch will pay the duty on behalf of the Customer and any duties and/or taxes paid will be billed on to the Customer, as well as a handling fee of £30 or 1.5% of the duty paid (whichever is the greater). Neither Mission Despatch nor its agents have any control over duties and taxes charged and are therefore not liable for any such charges that are applied to the Customers consignment.

 

  • Ferries: Where a delivery requires the use of a ferry (for example the Isle of Wight) any ferry charges incurred will automatically be passed on to the Customer.

 

  • Fines: Any fines imposed by UK or foreign Customs for falsely declared items are payable by the Customer and neither Mission Despatch nor its agents can be held responsible for any such fines that are incurred.

 

  • Fuel surcharge: All UK domestic carriers levy a fuel surcharge. This charge is variable and will be automatically added to the booking cost. Please call for the latest rates.

 

  • Helper/additional person(s): All deliveries are assumed to be capable of being carried out by a single driver and, if not, the Customer is under an obligation to ensure that assistance is provided at the pick-up and drop destinations. If assistance is required from Mission Despatch to enable loading and/or unloading then an additional person can be arranged to assist and this will be chargeable.

 

  • Incorrect vehicle: If the vehicle that is ordered by the Customer is not large enough, then a larger vehicle will be despatched and a cancellation fee will be applied (see “1.4 cancellation charges”). Where a Customer orders a smaller vehicle but a larger vehicle is sent and the Customer then utilises more space, the booking will automatically be charged at the appropriate vehicle rate.

 

  • Incorrect weight: If a Customer declares the incorrect weight of a parcel the correct weight will be calculated and additional charges will be applied.

 

  • Insurance: Please refer to Limitation of Liability of Carrier in our Terms & Conditions. It may be possible to arrange additional insurance for a consignment prior to booking, but this must be requested in writing to info@missiondespatch.com detailing the nature of goods as well as their replacement value.

 

  • Late collection / missed cut-off: All Customers will be given a cut-off time for booking UK domestic and international shipments. After this time it may be possible to arrange a collection; however this will be subject to a late collection / missed cut-off fee. The fee charged will be calculated dependent on vehicle, time, location, and mileage back to the depot.

 

  • Loading / Unloading: All bookings allow for a period of loading and unloading which varies dependent on vehicle type. Once this period is exceeded any additional loading or loading time will be charged at set rates and automatically added to the booking.

 

  • Out of Hours / Public Holidays: All tariffs assume that bookings take place between 8am and 6.30pm Monday to Friday (excluding public holidays). Bookings outside of these times, including weekends, are subject to an out of hours surcharge. This is calculated dependent on vehicle type, day, and time of day.

 

  • Outsized/oversized items: UK Domestic carriers all have parcel size restrictions. Should a parcel exceed the size permitted an outsized charge of £30 may be applied or the item may be refused and a cancellation fee will be charged (see “1.4 cancellation charges”). (Charges will only be incurred where size has not been declared at the time of booking).

 

  • Parking: Where no parking facilities are available at the collection or delivery point and there is no legal place to park, drivers will find the nearest and most appropriate place to park. Should this include using a car park or parking meter, any parking charges will automatically be added to the booking cost. Where a Customer specifically requests that a driver parks on yellow lines, or in a restricted area, any resulting parking fines will be billed on to the Customer.

 

  • Re-Delivery: If a delivery address is closed or a driver cannot deliver for any reason (through no fault of his or of Mission Despatch) where a re-delivery is requested a re-delivery charge will be added to the booking cost. This charge will be calculated per mile based on any additional mileage incurred. We will attempt to contact the Customer for further instruction; however, where we are unable to make contact then we will act within our discretion to determine how to complete this job. This could include keeping the goods on board and making future redelivery attempts/await Customer instruction or delivering the goods to our secure facility whilst we await instruction. In addition, at our discretion, any goods may be brought back to our warehouse for safe keeping / insurance purposes overnight. In any of the above events any additional mileage and loading charges if applicable may be added to the booking cost. Mileage will be charged in accordance with your tariff and loading will be charged at the same rate as waiting time.

 

  • Re-Packaging: Customers are responsible for ensuring that goods are sufficiently packed for transport. If a consignment is received at our depot and is deemed insufficiently packaged the following actions will apply:
  1. Mission Despatch will repackage the consignment and a charge of up to a maximum of £30 dependent on quantity of packaging supplies required and tiem required.)

 

  1. If the re-packaging costs exceed £30.00 we will contact the Customer to advise a price and will re-package the goods and charge accordingly only following the Customer’s consent.

 

  1. If the Customer does not wish to pay for re-packaging the goods they will be returned and a same day courier will be charged from our depot back to the Customer.

 

Please note, that whilst we will do our best to ensure items are packed sufficiently in the event of any damage a claim will be raised with the 3rd party carrier, and standard terms will apply: (Please refer to “liability of carrier” in our Terms & Conditions of Trading).

  • Returns: If a delivery has to be returned through no fault of the driver or Mission Despatch then return charges will be automatically added to the booking cost. The charge will be calculated depending on vehicle and mileage.

 

  • Reverse / Third Party Collections and deliveries: Where a Customer requires goods to be collected from somewhere other than their account address and outside of London, or from one third-party address to another, (including imports), then a reverse/third part collection fee may be added to the booking. These charges tend to arise mainly with UK Domestic and International services.

 

  • Postage: Where a client requires their own hard copy paperwork returned, any postage fees may be billed to the Customer.

 

  • Storage: Where a Customer requires a consignment to be stored then storage charges may apply and these will automatically be added onto the booking cost. Charges for delivery in and out of the storage facility will also be applicable.

 

  • Telephone charges: If a Customer requires a driver to make any calls related to a delivery there will be no charge. However, if a call involves dialling an international or premium rate number, calls will be charge at £1.00 per minute.

 

  • Timed delivery: Where a specific timed delivery is required (for example a main retailer), then a timed delivery charge may be applied. This will be calculated based on the vehicle booked and delivery timeframe.

 

  • Tolls: If a delivery incurs tolls for roads or bridges as part of the most direct route, any such charge will be automatically added to the booking.

 

  • VAT: All tariffs and prices are quoted excluding VAT (where applicable).

 

  • Waiting Time: All bookings include a grace period of 10 minutes. Once this period is exceeded any waiting time (including the grace period) will be automatically added to the booking. Waiting time charges vary per vehicle type, starting at £18 per hour and charged on a per minute basis and will be shown on your tariff.

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CLIENT

REVIEWS

“LOVE ME DO”

– The Beatles

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FROM THE BLOG

“LET’S HEAR IT FOR THE BOYS”

– Denience Williams

A snippet of our latest musings, service updates and special offers. Direct from our Blog.

Browse News
GET THE SONG ON ITUNES!
How do you find the right courier service to suit your business? It is really important to make the right choice when it comes to selecting a courier to deliver goods to your customers. If you are a solely eCommerce business then the courier service you use to send out orders may be the only
London Courier Company Mission Despatch has expanded it’s horizons into other areas! Whilst we still remain the number one choice of courier company for many London based businesses in terms of motorcycle and van couriers, we have a host of new services on the way! It’s getting exciting, so watch this space!

FROM THE BLOG

“LET’S HEAR IT FOR THE BOYS”

– Deniece Williams

A snippet of our latest musings, service updates and special offers. Direct from our Blog. 

Browse News
GET THE SONG ON ITUNES!
How do you find the right courier service to suit your business? It is really important to make the right choice when it comes to selecting a courier to deliver goods to your customers. If you are a solely eCommerce business then the courier service you use to send out orders may be the only
London Courier Company Mission Despatch has expanded it’s horizons into other areas! Whilst we still remain the number one choice of courier company for many London based businesses in terms of motorcycle and van couriers, we have a host of new services on the way! It’s getting exciting, so watch this space!