Choosing the right company to deliver your parcels can be hit & miss. There are many courier companies popping up in the digital age and you seldom see a team behind them. Which brings up the question, What should you consider when choosing a courier company?
Read our top 10 things to consider when choosing a courier company to ensure your package gets delivered on time. And getting that parcel delivered in the first place counts for a lot. So don’t get confused or drawn in by cowboy couriers with our list to help you choose the right company.
10 Things When Choosing a Courier
Every time you take an order, and promise delivery in a particular time slot, you are putting your company’s reputation on the line. You need a courier that will deliver when they say they will and won’t let you down. Does you courier offer proof of delivery? Read reviews to see if there are regular complaints about late or non-delivery.
If you are doing business with a smaller, local company make sure they are licensed and insured before giving them your business. Also check if the vans and drivers are easily identifiable and whether packages are ever left unattended.
3. Delivery Service Type
You want to choose the delivery service that is best suited to your business and your budget. This will depend on the number and size of packages and how far you are sending them. Some couriers only deliver locally and you might need to look around for someone who meets all your requirements.
4. Speed of Delivery
For many businesses speedy delivery is crucial. Even if you don’t usually require your packages delivered quickly there will always be a time when you have a rush order and need to ship express. Check out what options your courier offers – same day, next day, overnight etc. Make sure you are ready for any eventuality as your customer will expect you to have a solution.
The appearance of your courier’s vans and drivers will reflect on your own business so ensure you pick a company that is professional with clean vans and tidy drivers.
6. Ease of Doing Business
How easy is it for you to deal with the courier? Can you order online and how is invoicing done? You want to work with a company that will be seamless and easy and not add to your headaches.
7. Special Requirements
Does the courier handle oversize parcels and do they handle hazardous or perishable goods? For large items do they help with loading and unloading? Make sure you have this information in advance even if you don’t need it now.
8. How Do They Deal With Complaints
What is the procedure if a customer says their order wasn’t delivered or was damaged on delivery? You need to discuss this before it happens.
Make sure the price you are quoted is the final price and there are no hidden extras. You need to find out exactly what you will be paying before you start working with the courier.
10. Customer Experience
Is the courier company friendly and pleasant to do business with? You will be interacting with the courier on a regular basis so make sure they are nice people to work with.
Considering the above criteria will help you make the best decision for your business when looking for a courier service. Over time this will save you valuable time and money and, best of all, give you peace of mind and keep your business reputation intact.